|
Posted by: thepinetree on 08/21/2008 10:28 AM
Updated by: Kim_Hamilton on 08/21/2008 10:46 AM
Expires: 01/01/2013 12:00 AM
:
Letter To The Editor From Golden State Cellular's Dan Rule...."Local Cellular Company Puts Public Safety Before Profit"
Sonora, CA...Dear Neighbor, Recently, as reported in the local newspapers, there was a cell site outage for several days in our area by another provider. While Golden State Cellular is not immune to service interruptions, the approach we use for our system is quite different. We build and maintain all of our sites with public safety in mind – and in some cases this means forfeiting profit. Every Golden State Cellular cell site has state of the art monitoring equipment and alarm systems that immediately alert our engineering staff of any service issues 24 hours a day, 7 days a week. We also have a Snow Cat for remote bad weather access and backup generators and/or solar power at many locations. If a situation is detected which cannot be corrected at our Network Operations Center in Jamestown, we immediately dispatch a crew (all of whom live right here in the Mother Lode) to the site and repair it within hours – not days. Golden State Cellular cares about first responders, law enforcement and firefighting personnel when it comes to reliable and available cellular service...
Most people aren’t aware that in addition to our own customers, we permit Verizon and Sprint customers to use the Golden State Cellular network on a wholesale basis. We understand you are depending on our network being up and running and if for some reason it isn’t, we correct any and all issues as soon as possible. That’s our commitment to the Mother Lode and we take it very seriously. If you have any concerns or questions about how we handle service problems I encourage you to contact us and we will do everything we can to address your concerns 24 hours a day, 7 days a week. If need be, feel free to ask for me.
Sincerely,
Dan Rule
General Manager
Golden State Cellular
|
| What's Related |
| These might interest you as well
Calendar
Local News
phpws Business Directory
Photo Albums
|
|
|
