Weather
The Pine Tree, News for Calaveras County and Beyond Weather
Amador Angels Camp Arnold Bear Valley Copperopolis Murphys San Andreas Valley Springs Moke Hill/West Point Tuolumne
News
Business Directory
Weather & Roads
Sports
Real Estate
Search
Weekly & Grocery Ads
Entertainment
Life & Style
Government
Law Enforcement
Business
Wine News
Health & Fitness
Home & Garden
Food & Dining
Religion & Faith
Frogtown USA
Legal Notices
Calendar
Polls
Columns
Free Classifieds
Letters to the Editor
Obituaries
About Us

Coming Soon...
Wednesday, Apr 14
All Day Calaveras County 2021 RTP Survey
All Day 2021 Butte Fire Recovery Projects Whiskey Slide Road, Mountain Ranch Through April 23rd
All Day Prescribed Fire Fuels Reduction on Shiloh VMP April 13 & 14
Thursday, Apr 15
All Day Calaveras County 2021 RTP Survey
All Day 2021 Butte Fire Recovery Projects Whiskey Slide Road, Mountain Ranch Through April 23rd
Friday, Apr 16
All Day Calaveras County 2021 RTP Survey
All Day 2021 Butte Fire Recovery Projects Whiskey Slide Road, Mountain Ranch Through April 23rd
02:00 PM Memorial for Erik Malmin, 30 of Angels Camp will be April 16th
Saturday, Apr 17
All Day 2021 Butte Fire Recovery Projects Whiskey Slide Road, Mountain Ranch Through April 23rd
09:00 AM Shred Fest 2021 is April 17
03:00 PM April 17th Rotary Drive Thru Rib Dinner! Get Your Tickets Now!
Sunday, Apr 18
All Day 2021 Butte Fire Recovery Projects Whiskey Slide Road, Mountain Ranch Through April 23rd
All Day Our Sunday Edition with Local Features, Local Specials & More Every Sunday All Day Long!
Monday, Apr 19
All Day 2021 Butte Fire Recovery Projects Whiskey Slide Road, Mountain Ranch Through April 23rd
Tuesday, Apr 20
All Day 2021 Butte Fire Recovery Projects Whiskey Slide Road, Mountain Ranch Through April 23rd
Wednesday, Apr 21
All Day 2021 Butte Fire Recovery Projects Whiskey Slide Road, Mountain Ranch Through April 23rd
06:00 PM Overeaters Anonymous (OA)
Thursday, Apr 22
All Day 2021 Butte Fire Recovery Projects Whiskey Slide Road, Mountain Ranch Through April 23rd
Friday, Apr 23
All Day Studio 4 Dance Theater Spring Student Showcase April 23 & 24 at Frogtown!
All Day 2021 Butte Fire Recovery Projects Whiskey Slide Road, Mountain Ranch Through April 23rd
07:00 PM 2021 Student Showcase
Saturday, Apr 24
All Day Studio 4 Dance Theater Spring Student Showcase April 23 & 24 at Frogtown!
02:00 PM 2021 Student Showcase
07:00 PM 2021 Student Showcase
Sunday, Apr 25
All Day Our Sunday Edition with Local Features, Local Specials & More Every Sunday All Day Long!

Search Announcements




Log In
Username

Password

Remember Me



Posted by: thepinetree on 04/05/2021 03:09 PM Updated by: thepinetree on 04/05/2021 03:09 PM
Expires: 01/01/2026 12:00 AM
:

PG&E Will Continue Providing Robust Customer Support Once COVID-19 Protections End in Late June

San Francisco, CA...As the impacts of the COVID-19 pandemic start to subside, Pacific Gas and Electric Company (PG&E) reminds customers with past-due balances to explore available financial-assistance programs now, before the customer protections put in place during the pandemic end on June 30, 2021. In place since March 2020, these customer protections included suspending service disconnections for customers with unpaid bills.





Customers are encouraged to act now and not wait until protections expire if they are behind on payments. Numerous programs, tools and tips are available. Please call us today at (800) 743-5000 if you have an outstanding balance. Translated support in over 250 additional languages is available at that phone number.

We have been working with customers with past-due balances for more than a year and will continue these efforts months after the protections expire. PG&E will not initiate disconnections immediately after the protections end. Since March 2020, more than 1.6 million payment plans have been created for residential and commercial customers.

“We are creating early awareness around the expiration of the protections and have tools in place to help our customers look to the future. With a goal of ensuring a smooth transition, we’ve incorporated feedback from customers, key stakeholders and community leaders in the development of our transition plan once protections end," said Marlene Santos, PG&E’s EVP of Customer Care. “Don’t wait until summer. Call us now. We’re here to help.”

The number of residential customers with past-due balances has grown almost 30% from February 2020 to February 2021.

Especially as many customers find themselves with past due amounts for the first time, PG&E will communicate early and clearly that we are here to help. Ongoing communications with customers will focus on the expiration of COVID-19 emergency customer protections, helping customers understand the status of their account, offering helpful resources and enabling customers to stay current through ongoing support and financial assistance programs.

PG&E’s proposed transition plan designed specifically to help customers manage their bills as protections are lifted was submitted to the CPUC last week for review. While awaiting official CPUC approval, PG&E will continue communicating with customers to ensure that they are aware and prepared for the anticipated expiration of the COVID-19 emergency customer protections on June 30. Proactive contact with customers during the pandemic has saved customers more than $5 million just by changing their rate plan.

Here are some actions that we plan to assist customers as the COVID-19 protections end:
  • Staggering the restart of the collections and disconnection process with a grace period after the protections end to support customers facing uncertainty.
  • A new online medical practitioner portal for the Medical Baseline program will be launched. To simplify the enrollment and recertification process, the portal will enable qualified medical practitioners to certify a customer’s eligibility for the Medical Baseline program online. The program provides customers an additional monthly allotment of energy at the lowest price on the current rate.
For more updates on our ongoing response to the pandemic and to learn more about financial assistance and support programs, visit pge.com/covid19.

About PG&E

Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is a combined natural gas and electric utility serving more than 16 million people across 70,000 square miles in Northern and Central California. For more information, visit pge.com and pge.com/news.


Comments - Make a comment
The comments are owned by the poster. We are not responsible for its content. We value free speech but remember this is a public forum and we hope that people would use common sense and decency. If you see an offensive comment please email us at news@thepinetree.net

What's Related
These might interest you as well
Local News

Calendar

phpws Business Directory

Photo Albums


Mark Twain Medical Center
Meadowmont Pharmacy
Bank of Stockton
Bear Valley Real Estate
Bear Valley Cross Country
Cave, Mine & Zip Lines
Fox Security
Bistro Espresso
Pinnacle Physical Therapy
Chatom Winery
Middleton's Furniture
Bear Valley Mountain Resort
Paul D. Bertini
Premier Properties
High Country Spa & Stove
Calaveras Mentoriing

Ebbetts Pass Scenic Byway
Sierra Logging Museum
Jenny's Kitchen

Copyright © The Pine Tree 2005-2020