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Posted by: thepinetree on 12/29/2017 10:22 AM Updated by: thepinetree on 12/29/2017 10:22 AM
Expires: 01/01/2022 12:00 AM
:

A Message From About iPhone Batteries and Performance

Cupertino, CA...We’ve been hearing feedback from our customers about the way we handle performance for iPhones with older batteries and how we have communicated that process. We know that some of you feel Apple has let you down. We apologize. There’s been a lot of misunderstanding about this issue, so we would like to clarify and let you know about some changes we’re making.






First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that.

How batteries age
All rechargeable batteries are consumable components that become less effective as they chemically age and their ability to hold a charge diminishes. Time and the number of times a battery has been charged are not the only factors in this chemical aging process.

Device use also affects the performance of a battery over its lifespan. For example, leaving or charging a battery in a hot environment can cause a battery to age faster. These are characteristics of battery chemistry, common to lithium-ion batteries across the industry.

A chemically aged battery also becomes less capable of delivering peak energy loads, especially in a low state of charge, which may result in a device unexpectedly shutting itself down in some situations.

To help customers learn more about iPhone’s rechargeable battery and the factors affecting its performance, we’ve posted a new support article, iPhone Battery and Performance.

It should go without saying that we think sudden, unexpected shutdowns are unacceptable. We don’t want any of our users to lose a call, miss taking a picture or have any other part of their iPhone experience interrupted if we can avoid it.

Preventing unexpected shutdowns
About a year ago in iOS 10.2.1, we delivered a software update that improves power management during peak workloads to avoid unexpected shutdowns on iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, and iPhone SE. With the update, iOS dynamically manages the maximum performance of some system components when needed to prevent a shutdown. While these changes may go unnoticed, in some cases users may experience longer launch times for apps and other reductions in performance.

Customer response to iOS 10.2.1 was positive, as it successfully reduced the occurrence of unexpected shutdowns. We recently extended the same support for iPhone 7 and iPhone 7 Plus in iOS 11.2.

Of course, when a chemically aged battery is replaced with a new one, iPhone performance returns to normal when operated in standard conditions.

Recent user feedback
Over the course of this fall, we began to receive feedback from some users who were seeing slower performance in certain situations. Based on our experience, we initially thought this was due to a combination of two factors: a normal, temporary performance impact when upgrading the operating system as iPhone installs new software and updates apps, and minor bugs in the initial release which have since been fixed.

We now believe that another contributor to these user experiences is the continued chemical aging of the batteries in older iPhone 6 and iPhone 6s devices, many of which are still running on their original batteries.

Addressing customer concerns
We’ve always wanted our customers to be able to use their iPhones as long as possible. We’re proud that Apple products are known for their durability, and for holding their value longer than our competitors’ devices.

To address our customers’ concerns, to recognize their loyalty and to regain the trust of anyone who may have doubted Apple’s intentions, we’ve decided to take the following steps:

Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29 — for anyone with an iPhone 6 or later whose battery needs to be replaced, starting in late January and available worldwide through December 2018. Details will be provided soon on apple.com.
Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance.
As always, our team is working on ways to make the user experience even better, including improving how we manage performance and avoid unexpected shutdowns as batteries age.

At Apple, our customers’ trust means everything to us. We will never stop working to earn and maintain it. We are able to do the work we love only because of your faith and support — and we will never forget that or take it for granted.


Comments - Make a comment
The comments are owned by the poster. We are not responsible for its content. We value free speech but remember this is a public forum and we hope that people would use common sense and decency. If you see an offensive comment please email us at news@thepinetree.net
Apple Apology
Posted on: 2017-12-29 10:41:46   By: Anonymous
 
Where is the Apple apology to all in Cupertino who worked at Apple who were sold out to China so that Apple could make more profit?
Apple was a very profitable company, based in the US, but Steve Jobs got the never enough disease, and it is a disease (greed) , and sold out thousands who had good jobs at a company they were dedicated to.

Apple also is a US tax avoider, as it has off shore accounts to avoid taxes on it's $Billions.

Apple is a bad actor, and is a prime example of how Congress allows large corporations to avoid paying taxes, after they moved jobs off shore to make obscene profits.

An informed, conscious consumer avoids all Apple products.

It's all part of the liquidation of the American middle class.
The recently passed tax bill is another example of how the Oligarchy is liquidating the American middle class for the .01%.

When wealth inequality rises , so does homelessness , disease, suicides, drug addiction,crime, financial insecurity, and many more indicators of a collapsing social fabric, all so the .01% can have even more.
They are parasitic sociopaths, nothing more.

When you vote Republican, you are voting for a collapsing society, and environment.

[Reply ]

    Re: Apple Apology
    Posted on: 2017-12-29 11:03:22   By: Anonymous
     
    Because that is the nature of free enterprise and seeking profits. Employees in Cupertino never had much objection as they collected bonuses and profit sharing. Apple's also cut the cost of a replacement battery for older models from $79 to $29, pretty much quelling the noise.

    [Reply ]

      Re: Apple Apology
      Posted on: 2017-12-29 11:25:12   By: Anonymous
       
      The Russians are involved !

      [Reply ]

        Re: Apple Apology
        Posted on: 2017-12-29 14:01:58   By: Anonymous
         
        Go Figure.
        Apple is one of Obama's special chosen Oligarchs and a Huge Democrat donor. DOH!

        [Reply ]

No Subject
Posted on: 2017-12-29 12:35:04   By: Anonymous
 
Has been company that needs to go extinct.

[Reply ]

any other part of their iPhone experience
Posted on: 2017-12-29 13:18:02   By: Anonymous
 
nipples


[Reply ]


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