Weather
The Pine Tree, News for Calaveras County and Beyond Weather
Amador Angels Camp Arnold Bear Valley Copperopolis Murphys San Andreas Valley Springs Moke Hill/West Point Tuolumne
News
Business Directory
Weather & Roads
Sports
Real Estate
Search
Weekly & Grocery Ads
Entertainment
Life & Style
Government
Law Enforcement
Business
Wine News
Health & Fitness
Home & Garden
Food & Dining
Religion & Faith
Frogtown USA
Legal Notices
Calendar
Polls
Columns
Free Classifieds
Letters to the Editor
Obituaries
About Us

Coming Soon...
Thursday, Oct 19
All Day Crossing California, Sierra to the Sea, October 8 through November 26 at Petroglyphe
All Day "Voices of Wisdom" Adult Writing Classes
Friday, Oct 20
All Day Crossing California, Sierra to the Sea, October 8 through November 26 at Petroglyphe
09:00 AM 40th Annual Moutain Heirloom Quilt Faire
All Day "Voices of Wisdom" Adult Writing Classes
06:00 PM “Sip N’ Paint with Artist Mary Sexton”
06:30 PM Sierra Story Winds STORY SLAM-#4
07:00 PM Music At Bistro Espresso
07:00 PM Last of the Red Hot Lovers Now Playing at Murphys Creek Theatre
Saturday, Oct 21
All Day The Mark Twain Wild West Fest, All Day Street Fair on October 21st.
All Day Crossing California, Sierra to the Sea, October 8 through November 26 at Petroglyphe
All Day "Voices of Wisdom" Adult Writing Classes
07:00 PM Last of the Red Hot Lovers Now Playing at Murphys Creek Theatre
Sunday, Oct 22
All Day Crossing California, Sierra to the Sea, October 8 through November 26 at Petroglyphe
All Day "Voices of Wisdom" Adult Writing Classes
02:00 PM Last of the Red Hot Lovers at Murphys Creek Theatre
Monday, Oct 23
All Day "Voices of Wisdom" Adult Writing Classes
Tuesday, Oct 24
All Day "Voices of Wisdom" Adult Writing Classes
04:30 PM Freedom From Smoking Class Begins in August
Wednesday, Oct 25
All Day Overeaters Anonymous meeting
Until 04:00 PM "Voices of Wisdom" Adult Writing Classes
Thursday, Oct 26
All Day Crossing California, Sierra to the Sea, October 8 through November 26 at Petroglyphe
05:00 PM ‘Mammo-GLAM’ – ‘Girls-Night-Out’ with a Serious Purpose
Friday, Oct 27
All Day Crossing California, Sierra to the Sea, October 8 through November 26 at Petroglyphe
10:30 AM Caltrans Mandatory Pre-Bid Meeting (1C300)
11:00 AM MURPHYS DIGGINS FALL CRAFT FESTIVAL
07:00 PM Music At Bistro Espresso
Saturday, Oct 28
All Day Fantastic Estate Sale
All Day Crossing California, Sierra to the Sea, October 8 through November 26 at Petroglyphe
Until 05:00 PM MURPHYS DIGGINS FALL CRAFT FESTIVAL
01:00 PM Tree Trek Tour
01:00 PM Floating Pumpkin Patch & Carnival At Bret Harte Aquatic Center Oct 28th
06:00 PM Make Plans For Phantom of the Opera at Ironstone on October 28th
Sunday, Oct 29
All Day Fantastic Estate Sale
All Day Crossing California, Sierra to the Sea, October 8 through November 26 at Petroglyphe
Wednesday, Nov 1
All Day Overeaters Anonymous meeting
07:30 AM Good Morning Calaveras on November 1st with CHP Lieutenant Commander John Warren

Search Announcements




Log In
Username

Password

Remember Me



Posted by: thepinetree on 09/24/2017 10:29 AM Updated by: thepinetree on 09/24/2017 10:29 AM
Expires: 01/01/2022 12:00 AM
:

Sacramento International Airport Ranks Highest Among Medium Sized Airports

Sacramento, CA...Overall passenger satisfaction with North American airports has reached an all-time high, as airports of every size have found creative ways to address the challenges of constant construction projects and increased passenger capacity demand. That’s the finding of the J.D. Power 2017 North America Airport Satisfaction Study,SM.




“Capacity has become a huge challenge for North American airports, with many reporting 100% of available parking spots being filled and large airports, such as Orlando International, setting passenger volume records each month for more than three years straight,” said Michael Taylor, Travel Practice Lead at J.D. Power. “Despite these difficulties, airports are responding with new technology and old-fashioned personal skills to win over harried travelers. These range from smartphone apps that tell travelers where to find a parking spot to therapy dogs—and in one case, a therapy pig—mingling with travelers to relieve stress and improve the overall airport experience.”

Following are some of the key findings of the study:

Overall satisfaction reaches all-time high: Overall customer satisfaction scores have reached an all-time high of 749 (on a 1,000-point scale), which is up 18 points from last year’s all-time high. Improvement is driven primarily by a 25-point increase in satisfaction with security check, thanks largely to fewer TSA staffing issues this year, and gains in two factors: check-in/baggage check (+19 points) and food, beverage, and retail (+15 points). Self-service bag-check kiosks and other bag-tagging technologies have played a significant role in improving the baggage check process.

Tech investment helps overcome logistical hurdles: With nearly every airport in the country dealing with challenges of high passenger capacity and ongoing construction projects to address increased demand, technology is helping to directly address these issues. For example, Sacramento International Airport has developed a smartphone app that tells travelers where they can find a parking spot, and virtually every airport in the country has invested heavily in improving phone-charging stations and internet access in their terminals.

Dogs, horses and pigs! Oh, my!: Many airports have also found success in improving customer satisfaction through creative use of high-touch traveler outreach initiatives. Phoenix Sky Harbor, for example, deploys a team of therapy dogs for passengers to pet while they wait to board; San Francisco International features a pet therapy pig that roams the terminal looking for pets and selfies; and Cincinnati/Northern Kentucky Airport has more than 30 stress-relieving ponies on staff with which travelers can interact.

Big city construction projects remain obstacle to satisfaction: Despite the most creative efforts to address traveler frustration, major city airports that are in the thick of massive construction efforts—notably Newark Liberty, LaGuardia, Los Angeles International and Chicago O’Hare—are still fighting the headwinds of traveler disruption and access challenges that are handicapping their overall satisfaction scores.

“The trifecta of a steadily improving economy, record passenger volume and billion-dollar renovation projects unfolding in airports across the country has created a challenging environment for customer satisfaction,” Taylor added. “The fact that many airports are overcoming those challenges is incredibly instructive for the industry as it remodels and improves airport infrastructure.”

Airport Satisfaction Rankings

Orlando International Airport ranks highest in satisfaction among mega airports, with a score of 778. Detroit Metropolitan Wayne County Airport (767) ranks second, and McCarran International Airport (765) ranks third.

John Wayne Airport (in Orange County, Calif.) ranks highest among large airports, with a score of 796. Tampa International Airport (795) ranks second, and Dallas Love Field (790) ranks third.

Sacramento International Airport ranks highest among medium airports, with a score of 810. Indianapolis International Airport (807) ranks second, and Ted Stevens Anchorage International Airport (806) ranks third.

The 2017 North America Airport Satisfaction Study measures overall traveler satisfaction with mega, large, and medium North American airports by examining six factors (in order of importance): terminal facilities; airport accessibility; security check; baggage claim; check-in/baggage check; food, beverage and retail.

Now in its 12th year, the study is based on responses from 34,695 North American travelers who traveled through at least one domestic airport with both departure and arrival experiences (including connecting airports) during the past three months. Travelers evaluated either a departing or arriving airport from their round-trip experience. The study was fielded from January through August 2017.

For more information about the North America Airport Satisfaction Study, visit http://www.jdpower.com/resource/north-america-airport-satisfaction-study.

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.


Comments - Make a comment
The comments are owned by the poster. We are not responsible for its content. We value free speech but remember this is a public forum and we hope that people would use common sense and decency. If you see an offensive comment please email us at news@thepinetree.net

What's Related
These might interest you as well
Local News

Calendar

phpws Business Directory

Photo Albums


Mark Twain Medical Center
Meadowmont Pharmacy
Century 21 Sierra Properties
Bear Valley Real Estate
Bear Valley Cross Country
Cedar Creek Realty
Cave, Mine & Zip Lines
Fox Security
Bistro Espresso
Pinnacle Physical Therapy
Chatom Winery
Middleton's Furniture
Bear Valley Mountain Resort
Paul D. Bertini
Premier Properties
High Country Spa & Stove

Ebbetts Pass Scenic Byway
Sierra Logging Museum
Calaveras Mentoriing
Jenny's Kitchen




Copyright © The Pine Tree 2005-2017